Support levels
Base
• Live chat
• Help centre (guide and frequently asked questions)
The basic support is offered to all users and not just to administrators and managers.
If the staff does not remember how to access or for any other doubts regarding the use of Fluida, it is always ready to provide support.
Guided
from €15/ month
Base support +
• Phone and video calls (2 hours/month included)
• Dedicated expert
The minimum level required necessarily in the first 12 months to ensure an adequate launch of the solution.
Details
Free for 12 months with the Optimus plan!
Premium
Guided support +
• Phone and video calls (10h/month included)
• Priority taken on within 24 hours
• Availability 7 days a week
• Priority phone number
• Technical support on API usage
This level is included in the Enterprise Pack. It cannot be activated separately.
Discover the Enterprise Pack
Don't know which plan to choose?
Select what you want to simplify and discover the suitable plan
Chosen by thousands of companies in Italy and around the world
• Fewer days dedicated to internal bureaucracy
• Holiday and leave hours all correctly deducted
• More time available for administrative staff and employees








